❓FAQ | Account Problems

Q1 : My wallet account has never been bound to the trading market, but it shows that the wallet address has been bound?

A1 :

① First of all, please confirm whether your wallet address has been bound.

② If it has not been bound, it may be maliciously bound by others. But please don't be panic, many users in the community have encountered such problems. The current solution to this problem is as follows, for reference only.

Please follow the steps below:

Step 1: Register a new market account and new wallet address

Step 2: Transfer assets from the maliciously bound wallet address to the new wallet address

Step 3: Log in to the new trading market account on the official website and bind the new address